Frequently Asked Questions & Shipping Policies
We have provided the information below based on many of our frequesntly asked questions.
Yes, the Worksafe Design Registration number can be found on each product on our website with the exception of some of the single post, scissor lifts and car stackers, or equipment which is only are designed for domestic parking purposes and not to be installed in a workplace or for working underneath a vehicle.
No, all our hoists and car stackers are for indoor use only. Hoists and car stackers which are installed outdoors will void the warranty. We can however offer solutions for hoist and car stackers to be used in an outdoor or washdown application, please contact us.
Basically we know our product, we have been in the hoist industry for over 35 years. We started out manufacturing vehicle hoists here in Australia and were one of very few Australian hoist manufacturers.
We do not import a generic Chinese hoist product but a product that is of superior quality and is made for the Australian marketplace.
Each line of AAQ hoists has different concrete footing requirements, see below for specific requirements when planning your new hoist install.
2 Post Hoists (6254A, 6214A, 167212E, 9000DD, 9000LS, 9500HD)
A minimum of 150mm concrete steel mesh reinforced (25-30 MPA) flat and level footing is required (Base Frames Available if concrete is under 150mm).
4 Post Hoists (10000T, 10000TSWX, 4000S2, 4000A, 163027, 600S2, 6435C-35) A minimum of 125mm concrete steel mesh reinforced (25-30 MPA) flat and level footing is required.
Single Post Hoists (167261, 167262, 167255)
A minimum of 200mm concrete steel mesh reinforced (25-30 MPA) flat and level footing is required
Motorcycle, Scissor lifts and mobile hoists
A standard 100mm flat level concrete surface is required to operate these hoists.
AAQ has a range of products that suit many different ceiling heights. Check each item description for specific requirements.
AAQ hoists can be purchased in either single phase or three phase depending on the model. Single phase models require a 15amp electrical connection. Three phase models require a 5 wire 20 amp three phase connection.
Yes, we have an installation team in Western Australia and a network of contractors Australia wide to install the range of AAQ products.
Yes, all our prices are inclusive of GST.
No, our installers are not licenced electricians and therefore cannot perform electrical connections to the equipment. They can however test the equipment before they leave site for testing and demonstration purposes, providing there is provision onsite to test the equipment.
It is recommended that you use Hydraulic ISO 32 or 46.
Yes, we carry a large range of spare parts and consumables. Most common spare parts are available on our website, if you cannot find what are looking for on the website give our friendly and knowledgeable team a call.
We offer free shipping to the Adelaide, Melbourne, Sydney and Brisbane metro areas. If you are located in Perth, you can collect from our Bassendean warehouse. We ship either door to door with a forklift onsite, or you can collect from your capital city freight depot. For Darwin, Canberra and Tasmania, we offer very economical freight rates and would be happy to quote a price for delivery to these areas. Click here to view our products.
There are no merchant fees if you pay via Visa or Mastercard. We also accept direct deposit and cheque payments (subject to clearance).
Yes, our warehouse is located at 2 McDonald Street, Bassendean Western Australia. We highly recommended contacting us first before picking up your order.
Yes please contact us and we can give you some finance options or you can apply for 6 month interest free here.
Yes, 99% of the items on our website are available ex stock. Occasionally we will have items sell out very quickly which means there will be a short wait for our new stock to arrive, generally from 2-8 weeks.
Special made to order items such as pit and rotary parking car stackers are custom made and therefore are not stocked items.
Shipping time varies, it usually takes from 4 – 9 days depending on where you are located. We will email you a tracking number once your goods have been collected by the freight company
SWH Partners Pty Ltd T/As AAQ Australia deliver products using road and/or rail transport. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. AAQ Australia aim to deliver all items within 10 business days depending on your location and where a product is in stock. AAQ Australia take no responsibility for damage to products in transit. Please check for any freight damage prior to signing for the goods being delivered in good order and condition, to support a claim in the rare occasion goods are damaged in transit. Items that have been damaged during freight are NOT covered by warranty.
THE PRIVACY OF ALL THOSE WHO USE THIS WEBSITE IS OF PRIME IMPORTANCE TO US.
DO WE DISCLOSE INFORMATION ABOUT OUR USERS TO ANYONE ELSE?
We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties. However, we generally only disclose aggregate, anonymous information about our users and except where otherwise specifically required to do so, will not disclose any personal identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so to satisfy a legal obligation.
For example, we may disclose the total number of “hits” our site receives, or how often the average user visits our site, or which terms are most often entered in our site search engine.
Further, as a necessary adjunct to the proper operation of our website, our staff and technical contractors, who are subject to the obligations of confidentiality to us, may gain access to personal information as part of their service.
DO WE KEEP EMAILS WE RECEIVE FROM YOU?
We receive and reply to email from users on a regular basis. For record-keeping purposes we retain copies of most email sent to us. We do not anticipate that the information in the email we receive or send will be disclosed to any third party without the permission of the sender, either express or implied, unless required or necessary specified in the previous paragraph.
When purchasing from teh AAQ website, card details are transmitted through a secure server using Afterpay, Zip Pay or Westpac. Card data is not hosted by Advanced Auto Quip after processing. or when purchasing from the AAQ Website, card details are transmitted through an application programming interface. Card Details are hosted byZip Pay, Afterpay or Westpac after processing.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. Refunds on orders placed via Zip will incur a non-refundable merchant fee. The customer is responsible for all freight costs incurred when exchanging or returning items to our warehouse.
We ship most of our hoist and equipment products free using an economical rail service which only travels to the major capital cities. We can offer quotes for shipping if you are located outside these areas, either door to door with a forklift onsite or you can pickup from the closest freight depot. We only charge the onforwarding fee from the rail freight depot.
SWH Partners Pty Ltd T/As AAQ Australia ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on +61 8 9279 1663 to enquire about a special order